Chinmay Joshi

Principal Product Designer

I lead design for AI-powered products at Nextiva, turning complex systems into clear experiences. AI products, design systems, enterprise UX.

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Work

XBert AIAI-powered platform redefining omni-channel customer support, boosting SLA performance, and enabling SMBs to deliver service beyond business hours.NextIQPersonal assistant optimizing support workflows and knowledge access, improving agent efficiency and accelerating resolution times by 30%.Customer timelineA 360° customer journey interface enhancing agent visibility and driving higher resolution accuracy across the service lifecycle.Design system & UI modernizationComprehensive design system and UI overhaul establishing visual consistency, scalability, and cross-team efficiency across the product ecosystem.

Design process

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Strategic alignment

From OKRs to clear product direction

Defining the opportunity

Who we're solving for and what success looks like

Rapid prototyping

Prototyping and workflow modeling before production

Customer validation

Voice of Customer and early adopter feedback

Iteration and strategic alignment

Tradeoffs and leadership alignment

Production to impact

Production design, dev partnership, launch, and measurement

Tools

Testimonials

Chinmay worked with me at Amura as a UIUX developer for about two years. He has a knack for being intuitive and creative when it comes to developing UI. I mentored him when he was an intern and quickly understood that his inclination was towards being a UIUX developer and he turned out be a good one! I'd specifically like to mention the design system he built for an internal process management product we had developed for the company and the positive impact it did on the users.

Chinmay has been a real pleasure to work with. He did an exceptional job on projects that we worked together on. Chinmay never hold back on suggestions for improvements and have constantly hold himself and others to a high standard. He has remarkably exceeded my expectations in his product innovations and technical knowledge that helped the company take a leap forward. I can recommend him as a person with great passion and deep experience in building amazing products.

I worked on a team with Chinmay for a semester long project in an Information Architecture class to redesign a non-profit organization's website. He is good at prioritizing important information for users to find with visual hierarchy, focusing on accessibility in design, and organizing the goals of the team for each deliverable.